RETURN POLICY

RETURN & REFUND POLICIES

Eve’s Apples wants you to be delighted with your new purchase. If a product does not meet your expectations, you may return or exchange unworn full price merchandise in its original condition within 21 days of purchase. Postage on the return package must be marked within 21 days of original online purchase.

BEFORE sending in a return, read the return/exchange policies below that must be followed to ensure a smooth and easy return and/or refund. Please note only items that adhere to these policies below will be returned:

1. We only accept items returned in original condition (resaleable) that are unworn, unwashed, undamaged with original tags attached and intact. This includes smoke and body order on the product. No credits or refunds will be issued on panties, used, worn or damaged goods.
2. Panties are non-refundable. It is unlawful to return garments with crotches that have been worn or tried on. Make sure you are confident about panty size before purchasing.
3. Items returned without the original tags, worn or washed, with be returned to the customer, no refund issued, and a $5 service fee charged.
4. Merchandise must be returned or exchanged within 30 days of purchase online. Postage on the return package must be marked within 30 days of original online purchase.
5. Returns and exchanges sent after 30 days will not be accepted. The items will be shipped back to the customer and a $5 service fee and shipping fee will be charged.
6. Christmas/Holiday Returns: To allow for unwanted or ill-fitting gifts, our returns period for Christmas/Holiday gifts ordered after November 20th is extended to 11th January (items must reach us by this date, so please allow sufficient time for return postage). For non-gift items, the standard returns periods above still apply.
7. A gift receipt must accompany the returned item. Otherwise, standard return periods of 30 days from online purchase still apply.
8. All customers wishing to make a return must contact us via email  (customerservice@evesappleslingerie.com) to receive a Return Authorization Number (RAN). Returns received without a RAN # are immediately returned to customer with a $5 service fee charged. No exceptions.
9. We reserve the right to refuse returns on items that may not meet hygiene and health regulations.
10. NO RETURNS OR EXCHANGES ON SALE MERCHANDISE. Any final sale merchandise shipped to us will be immediately shipped back to the customer and a $5 service fee will be charged. No exceptions.
11. If you ship back product without obtaining a RAN number and we're unable to charge your credit card ($5 service fee + shipping) , you will be issued a store credit for the current sale price of  returned product minus a restocking fee (20% of original purchase price).

TO MAKE A RETURN, PLEASE DO THE FOLLOWING STEPS:

Email us at Customerservice(at)evesappleslingerie(dot)com or call (910) 693-9957 to obtain a Return Authorization Number (RAN). We will not accept a return without a RAN.

1. Print off the attached Return Form.
2. Fill in the RAN on the return and exchange form.
3. To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning.
4. Please indicate on the form whether you would prefer a refund or an exchange.

Send your package, including your return and exchange form, via a prepaid, insured,
traceable method to ensure a safe and documented delivery to:

Eve’s Apples RETURNS
14 Village in the Woods / Southern Pines, NC 28387

Replacement Product

Replacement product is shipped once the original item has been returned and processed at Eve's Apples. If you would like a quicker method, please contact Eve's Apples about purchasing the replacement item immediately. Once the returned item is received, a credit will appear within 30 days of receiving it.

Eve's Apples ships out replacement product for free with domestic ground shipping which takes up to 5 - 7 business days to arrive.

Exchange Tip


Email us with the item you would like to exchange prior to shipping to ensure the desired item is available.

Refund Payment

Refunds are issued in the same form as payment. Refunds are issued within 30 days of receiving return.

Shipping Fees


Shipping costs are non-refundable on returns. On incorrectly shipped items, shipping cost is refunded.

Customer pays return postage for all returns. We suggest the customer sends it by an insured, traceable method. You are responsible for the shipping costs for the exchange and your credit card will be charged.

Lost Items

Eve's Apples is not responsible for any lost or returned shipments. Keep shipping documentation so that a claim can be made with the carrier if it gets lost or damaged in transit.

Defective Items

In the unlikely event of damaged merchandise, please contact us immediately. All defective items must acquire a RAN # for return. Please contact us via email (customerservice@evesappleslingerie.com) for a RAN #.

Note that we conduct quality assurance before products are shipped and visually inspect and document merchandise that has been returned damaged.

Items that are damaged by the customer will not be refunded.

Keep shipping documentation so that a claim can be made with the carrier if product is damaged in transit. 



Incorrect Items


In the unlikely event of receiving incorrect merchandise, please contact us immediately. All incorrect items must acquire a RAN # for return. Please contact us via email (customerservice@evesappleslingerie.com) for a RAN #.

Returned Gifts

Returned gifts may be exchanged or receive a gift certificate in the amount purchased. A gift receipt must be accompanied with the returned item (in original condition with tags attached). The customer has one year from original purchase date to use gift certificate.

Gift box charges are non-refundable 


Any replacement items won't be gift boxed, please hold on to any gift box you received with the original order.

Important notes about returns:

1. Package items to protect their shape to ensure full refund.
2. We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which will make the item non-returnable.
3. Due to the delicate molded structure of bra cups, it’s recommended that customers return items in a protective box to insure a full credit.

Please allow ten (10) business days for your return/exchange to be processed and up to two billing cycles for a refund to appear on your credit card statement. Refunds can only be made to the original credit card.

You will receive an e-mail notification once the refund/exchange has been processed. Every effort will be made to ensure a prompt refund. Please check back periodically to ensure that you are up-to-date with the current return policy.

Thank you for shopping with Eve’s Apples.

International Orders

At this time, Eve's Apples is unable to accept returns from purchases made out of the United States. Any international purchases returned to Eve's Apples will be shipped back to customer, who will be charged new shipping rates and a $5 handling fee.