Eve’s Apples wants you to be delighted with your new purchase. If a product does not meet your expectations, you may return or exchange unworn full price merchandise in its original condition within 21 days of purchase. Postage on the return package must be marked within 21 days of original online purchase.
BEFORE sending in a return, read the return/exchange policies below that must be followed to ensure a smooth and easy return and/or refund. Please note only items that adhere to these policies below will be returned:
TO MAKE A RETURN, PLEASE DO THE FOLLOWING STEPS:
Email us at Customerservice(at)evesappleslingerie(dot)com or call (910) 693-9957 to obtain a Return Authorization Number (RAN). We will not accept a return without a RAN.
Send your package, including your return and exchange form, via a prepaid, insured,
traceable method to ensure a safe and documented delivery to:
Eve’s Apples RETURNS
14 Village in the Woods / Southern Pines, NC 28387
Replacement product is shipped once the original item has been returned and processed at Eve's Apples. If you would like a quicker method, please contact Eve's Apples about purchasing the replacement item immediately. Once the returned item is received, a credit will appear within 30 days of receiving it.
Eve's Apples ships out replacement product for free with domestic ground shipping which takes up to 5 - 7 business days to arrive.
Email us with the item you would like to exchange prior to shipping to ensure the desired item is available.
Refunds are issued in the same form as payment. Refunds are issued within 30 days of receiving return.
Shipping costs are non-refundable on returns. On incorrectly shipped items, shipping cost is refunded.
Customer pays return postage for all returns. We suggest the customer sends it by an insured, traceable method. You are responsible for the shipping costs for the exchange and your credit card will be charged.
Eve's Apples is not responsible for any lost or returned shipments. Keep shipping documentation so that a claim can be made with the carrier if it gets lost or damaged in transit.
In the unlikely event of damaged merchandise, please contact us immediately. All defective items must acquire a RAN # for return. Please contact us via email (email@example.com) for a RAN #.
Note that we conduct quality assurance before products are shipped and visually inspect and document merchandise that has been returned damaged.
Items that are damaged by the customer will not be refunded.
Keep shipping documentation so that a claim can be made with the carrier if product is damaged in transit.
In the unlikely event of receiving incorrect merchandise, please contact us immediately. All incorrect items must acquire a RAN # for return. Please contact us via email (firstname.lastname@example.org) for a RAN #.
Returned gifts may be exchanged or receive a gift certificate in the amount purchased. A gift receipt must be accompanied with the returned item (in original condition with tags attached). The customer has one year from original purchase date to use gift certificate.
Gift box charges are non-refundable
Any replacement items won't be gift boxed, please hold on to any gift box you received with the original order.
Important notes about returns:
Please allow ten (10) business days for your return/exchange to be processed and up to two billing cycles for a refund to appear on your credit card statement. Refunds can only be made to the original credit card.
You will receive an e-mail notification once the refund/exchange has been processed. Every effort will be made to ensure a prompt refund. Please check back periodically to ensure that you are up-to-date with the current return policy.
Thank you for shopping with Eve’s Apples.
At this time, Eve's Apples is unable to accept returns from purchases made out of the United States. Any international purchases returned to Eve's Apples will be shipped back to customer, who will be charged new shipping rates and a $5 handling fee.